null Skip to main content

Terms of Service

Cancellation Policy
Due to the nature of the product, its audio/video format and educational content, no refunds are permitted. You may return the product or cancel your subscription within 15 days of receipt of the order and receive a credit reflective of the original price you paid for the item (less the value of any promotion received at the time of purchase if applicable). This credit may be applied as a payment to any product(s) by Ebix, Inc. DBA Oakstone. Additional restrictions or promotional offers may apply for special offers as noted on the offer page.

Product Guarantee
We guarantee our physical products against defects in materials. Simply return any defective materials and we will replace them. To make a return, call 800-633-4743 for a Return Authorization Code. Complete the packing ticket and return with the program to Oakstone CME PO Box 190165 Birmingham, AL 35219. We recommend shipping through UPS or FedEx. Return shipping fees are the responsibility of the purchaser.

Pass Guarantee
Diligent course study and successful completion of the CME quiz provides the strongest likelihood of passing board certification or maintenance of certification exams. We are so confident of your success that we guarantee it. If you do not pass your exam on your first attempt, mailing us a copy of your board failure notification, plus our system certificate reflecting your successful completion of the CME quiz for the Board Review content, will result in a full credit for the purchase price which you may apply to future purchases with Oakstone. Your exam record will be destroyed. Your Board failure notification can be mailed to: Oakstone CME, PO Box 190165 East, Birmingham, AL 35219. If you have any questions on this policy, please feel free to contact Customer Service at 1-800-633-4743; CMEinfo Insider members call 1-844-862-6165.

Product Use Agreement
Customers are granted single use access upon purchase, which is non-transferable. Downloaded content is restricted to your individual use. Content may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any alternative purpose.

Product Use Disclaimer
All products are intended as reference tools. You are responsible for using your professional judgment and for confirming and interpreting the findings and data reported in our products before applying such information in a professional setting.  Any action you take upon the content contained in our websites or subscription products is strictly at your own risk and we will not be liable for any losses or damages in connection with the use of our websites.

Subscription Access to Content
Subscription products require an active subscription for uninterrupted access to your CE content and the ability to take online quizzes and earn continuing education credit. Those with expired subscriptions will maintain the ability to login and print certificates only.

Special Offer Details
Refer to specific promotion for minimum purchase details, products not eligible for offer, and specific premium restrictions. Offer not applicable to prior purchases, may not be combined with other coupon or discount offers and cannot be redeemed for cash or credit. Purchases containing a gift card offer apply to U.S. residents only. You will receive your® Gift Card via email within 4-6 weeks of your paid order.® gift cards are subject to the terms of the gift card issuer and the terms and conditions set forth on the gift card. Applicable taxes and shipping not included in value of gift card. If you have any questions, please feel free to contact Customer Service at 1-800-633-4743; CMEinfo Insider members call 1-844-862-6165.

Promotional Offers and the Latest information
Purchasing a product from Oakstone allows you to receive exclusive benefits including news and promotional offers.

Oakstone allows users to opt-in and opt-out to emails that are of interest to them. Oakstone will not share the information we collect with our partners or third parties unless related to the delivery of your continuing education credits (CE). If you no longer wish to receive promotional communication from Oakstone or would like to change your email preferences, click on the hyperlink at the bottom of any email you receive, or send an email to Exceptions include emails regarding your account information, order status and CE credits. Please view our Privacy Policy if you have any questions.

Terms of service subject to change. Official terms will always be available on

Last Updated: July 14, 2020